Success and services
Our commitment to your success is at the core of everything we do. We understand that your organization is unique, with distinct goals, needs, and timelines. That's why we take a tailored approach, working closely with our ecosystem of subject matter experts including our 200+ partners to support your path to success. Unlike one-size-fits-all solutions, we offer a range of programs and resources designed to help you realize value swiftly within your organization.
Think of iManage as a strategic partner. We're dedicated to making your investment a seamless and enriching experience that continues to evolve deeper value long after a successful implementation.
Explore our services
We're dedicated to making your investment a seamless and enriching experience that continues to evolve deeper value long after a successful implementation.
Our Success team helps you strategize and prioritize your goals by assisting in maximizing the value of your investment while smashing your success plans. We partner with you to grow and innovate faster with recommendations and best practices to support your ever evolving business outcomes. Our success plans provide your organization the experience you wish to have whether that be through specially curated digital self-serve content to highly personalized value orchestration to boost your ROI.
Looking for support implementing and customizing iManage solutions? Let us help you to succeed on your journey. Our Professional Services team has expertise in many industries and can help you develop strategies for achieving high satisfaction and adoption. Whether it be minor modifications to your existing solutions, or launching a global enterprise-wide solution, we have an engagement approach that will work for you.
Change Management & User Adoption
Our specialized training team provides you with the resources you need to ensure your users fully adopt our solutions. We have a spectrum of user education tools at your disposal from our public content, all the way through full user adoption specialist education — including technical training certification programs.
Education & Training
iManage offers a range of training and user adoption options including eLearning, instructor-led and virtual instructor-led training that help technical and non-technical audiences adopt our technology. Our certified instructors provide customized training to help ensure that your workforce and IT personnel have the knowledge to make your rollout successful.
Three Key Factors for Success
When implementing a mission-critical technology such as the iManage knowledge management platform, its success — as measured by the breadth and speed of adoption and utilization — depends on three key factors.
Cloud onboarding: Preparing for Change
Your implementation partner and iManage Customer Success team stand ready to assist in your change management based on our knowledge and experience. Whether you decide to do it in-house or invest in a consultant, we will be there for you and for your users to ensure that their successful adoption of iManage is rapid and sustained.
Cloud Onboarding Signposting
Your path to making knowledge work better across your organization with iManage Cloud starts here. With the assistance of the experts on your iManage team and those of your implementation partner, you can relax — you’ve got this!
Making Knowledge Work
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Let us show you how iManage can help you advance work for a more responsive and coordinated delivery.