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iManage survey summary

Legal service delivery in the AI era: How client-law firm partnerships can thrive

This study, based on insights from legal operations leaders in multiple industries, reveals a legal market in flux — where efficiency, innovation, and collaboration are essential, rather than optional, for success. As self-service tools and AI pilots redefine law firm relationships, clients demand greater transparency, increased communication, and a more strategic focus.

Read this survey summary to learn how you can:

  • Progress from support to strategy
  • Measure metrics, mindsets, and maturity
  • Take technology and AI from hype to impact
  • Banish burnout with balance

As the legal market shifts from reactive to proactive, those who adapt are preparing to lead, while those who resist change may be writing their professional obituary.

 

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Legal operations teams look to law firms to be true partners who provide solutions and insights without being asked, including opportunities for automation and other creative strategies for working smarter. If these are your clients, that’s your mission.

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