Helm for WorkSite and IDOL

DocAuto Helm™ continuously monitors WorkSite DMS, WorkSite Communications/EFS Server, SharePoint, SQL, any IDOL environment, and other third party applications, in order to provide a truly comprehensive view of system performance within one powerful interface. This interface not only provides administrators with a graphical view of environment components and dependencies, but also promotes optimal system performance and usage by allowing administrators to control and automate complex IT tasks. If potential problems are detected within the system, Helm sends e-mail notifications to administrators so they may take action to prevent or minimize user impact. Helm can be easily configured to send alerts on critical problems, like hardware failures or capacity issues, or send alerts when predetermined performance thresholds are met. Helm also simplifies and automates many manual IDOL and DMS administration and maintenance tasks, allowing IT Teams to eliminate time allocated to performing tedious tasks which are otherwise necessary to ensure optimal system performance.

Unique differentiators/features

Customizable Alerts

  • Send notifications when specific values fall within configured thresholds
  • Define the types of activities that generate alerts, including IDOL specific data points like queue size and document count
  • Receive alerts if specific values or expressions are detected in application log files
  • Deactivate alerts during system maintenance

Centralized Control

  • Simplify and automate many manual IDOL and DMS administration tasks
  • View configuration and log files for software dispersed throughout the system within a single centralized interface

Real-time Monitoring

  • Monitor a variety of Autonomy server applications, including: WorkSite DMS, IDOL, iRM, IUS, WorkSite Communication services, Mobility services, EFS services, and APA services
  • Monitor any non-Autonomy applications via service-running checks and complex log file analysis
  • Monitor hardware resources, including: Storage Capacity/Usage, Memory Capacity/Usage, etc.
  • Monitor and Alert on key IDOL data points in any IDOL content engine, including fragmentation ratio, index queue, and more

Preventative Maintenance

  • Schedule jobs that automate tasks such as: IDOL indexer-related tasks, health checks, compacting, reconciling, synching servers, etc.
  • Send IDOL specific commands that allow for compaction and sync-to-disk operations

Comprehensive Reporting

  • Provides a graphical view of environment components and dependencies
  • View graphs and reports based on historical trends of any component
  • Easily adjust data points and time-frame criteria while viewing charts
  • Overlay and view charts from various data points coming from different IDOL components

Licensing model:

Per User

Target Market:

All WorkSite Users

iManage Solution:

Works With WorkSite 8.X and 9.X

Product URL:


Partner information

DocAuto, Inc.

DocAuto, Inc.

Maintain control of your mission-critical iManage environment with DocAuto's award-winning products and services. The global leader in iManage development since 1997.

David Kiefer