ServiceNow® Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them. Employees can request legal services from an interface with guided intelligent workflow. Legal departments can automate or streamline routine legal requests so they can focus on higher value work. The legal teams can use the ServiceNow® Legal Counsel Center that provides the request visibility, prioritized work queue, and practice-specific tools to manage complex legal affairs.
Unique differentiators/features
- Legal Request: Remove manual email processes with an engaging self-service portal
- Legal Counsel Center: Automatically categorize and assign legal requests for rapid team response
- Legal Matter Management: Escalate and track ongoing legal matters without spreadsheets
- Legal Practice Apps: Deliver faster time to value with Industry best practice workflows
- Virtual Agent: Automate responses for common legal requests with virtual agents
- Now Mobile: Legal self-service with a click or a swipe
- Legal Reporting Dashboards: Anticipate legal service demand and drive continual improvement
Licensing model:
Subscription by seat
Target Market:
Corporate legal departments
iManage Solution:
Attachments to legal requests can be stored and managed automatically in iManage using the included integration.
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