MSP Channel Insights: iManage report highlights gap between AI adoption and knowledge maturity

In this article, Sophie Milburn highlights findings from the iManage Knowledge Work 2026 Benchmark Report showing a clear gap between AI ambition and true AI maturity. While most organizations are exploring or using artificial intelligence, few have integrated it into everyday work. The report shows that strong knowledge foundations — structured information, disciplined governance, and mature knowledge practices — are the differentiators that enable meaningful AI adoption and stronger business performance. Organizations with higher knowledge maturity see better financial outcomes, more effective AI use, and greater ability to meet customer expectations. The research underscores that long-term AI success depends on the quality of an organization’s knowledge architecture, not just access to AI tools.