Legalverse Media: Knowledge Workers Want AI Help — but Don’t Fully Trust the Results

In this article, iManage Global Marketing & Insights Director Laura Wenzel examines why knowledge workers, including legal professionals, want AI to improve their productivity but still struggle to fully trust its results. Drawing on recent global research, she explains how an organisation’s knowledge maturity is the primary determinant of whether AI delivers on its promise.

Wenzel identifies two compounding obstacles: scattered data that creates a “garbage in, garbage out” problem for AI, and a technology culture that resists adoption. She outlines a clear path — centralising knowledge into a single repository, mapping real workflows, and targeting high-volume, lower-risk tasks first. As she concludes: “Firms that invest in strong knowledge foundations, map how work actually gets done, and target the right workflows first are already seeing the payoff.”

Read the full article on Legalverse Media