Human Capital Innovations: The Missing Ingredient in Most AI Rollouts? Change Resilience

In this byline, iManage Chief People Officer Amy Nordness argues that the critical missing ingredient in most AI rollouts is not technology — it is change resilience. With nearly 63% of organisations actively implementing or widely using AI tools, she contends that the harder challenge is human: addressing employee anxiety about relevance and job security before it erodes AI momentum.

Transparent communication — reframe AI as the latest chapter in workplace evolution, not an unprecedented disruption

Role-specific training — go beyond one-time onboarding with continuous, workflow-level guidance on where AI adds value

Resilience as a competency — formally codify adaptability in performance reviews and promotion criteria

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