Reflections from ILTACON 2025: A visionary future for legal innovation

That we are standing at the edge of a new era in legal services rang loud and clear in Reena SenGupta’s ILTACON 2025 keynote address. SenGupta is Executive Director at RSGi, and her keynote was not a highlight; it was a call to action. Her vision for the future of law, infused with creativity, data, and human-centered design, resonated deeply with the energy and ambition that vibrated throughout the conference.

From memory to machine learning: a paradigm shift

SenGupta captured the evolution of legal practice eloquently — from its early reliance on memory and personal experience to its more recent embrace of advanced data analytics and generative AI. This shift is more than technological; it’s philosophical. It challenges us to rethink how legal knowledge is created, shared, and applied.

At iManage, we see this as a validation of our mission to empower professionals with the tools and the confidence to make knowledge work smarter, faster, and more impactful.

The rise of legal productization

One of the keynote's most exciting themes was the productization of legal services. Law firms are no longer just delivering advice — some are building products, as well. Firms are packaging expertise in scalable, client-facing solutions, from automated redlining tools to risk assessment templates. This is a space where iManage can play a pivotal role, enabling firms to capture institutional knowledge and generated outputs, streamline workflows, and deliver innovation at scale.

Designing for the experience economy

SenGupta’s emphasis on the experience economy is a powerful message that legal services are evolving beyond transactions. Clients expect personalization, empathy, and memorable interactions. Firms are already reorganizing around client teams and using generative AI to enhance communication. iManage is excited to support this shift by helping firms create collaboration and AI-driven experiences that are intuitive, intelligent, and human-centric.

Creativity, architecture, and AI: a new lens for legal innovation

SenGupta’s unexpected reference to digital artist Rafiq Anadol was a brilliant reminder that the creative transformation of data has crossed traditional boundaries to become an essential fact of the human experience. The idea of using AI to reimagine how we interact with content opens new possibilities for legal storytelling, strategy, and client engagement.

The future of partnerships and the human element

SenGupta’s call for multifaceted, empathetic partnerships is perhaps the most profound takeaway of all. In a world of increasing complexity, lawyers must be more than experts. They must be connectors, communicators, and problem solvers. This message aligns perfectly with the iManage vision: to build technology that augments human intelligence, fosters collaboration, and supports legal professionals’ evolving role.

Looking Ahead

ILTACON 2025 celebrated progress, but also challenged us to keep pushing forward. Gupta’s keynote reminds us that the future of law is not just about automation or AI; it’s about creativity, empathy, and transformation.

We at iManage are energized by these insights and committed to helping our clients lead in this new era. Whether through smarter knowledge management, AI-powered workflows, or tools that support human-centered design, we’re here to help law firms strengthen the connective tissue of the legal ecosystem.

Let’s build the future together, with AI Confidence™.