Interviewing at iManage: embracing core values

At iManage, our culture is more than just a set of buzzwords — it’s the foundation of everything we do. Built on shared beliefs, core values, and practices, our unique culture shapes the way we collaborate, innovate, and grow together. 

When preparing for an interview with us, your understanding of our core values and how you can add to our culture in meaningful ways is equally as important as your skills and experience.

At iManage, we prioritize hiring for culture add, not just culture fit.  This means bringing fresh perspectives, unique experiences, and innovative ideas to the table. Adding to our culture is not only demonstrated by sharing in our commitment to collaboration and excellence. If you feel energized by the opportunity to challenge the status quo and approach problems in new, creative ways, you’ll be joining a team of like-minded colleagues who share this desire to do their most meaningful work with us.

Our core values drive how we assess candidates and define success within our teams. As you prepare for your interview, consider how your own values, experiences, and problem-solving approach align with ours. Below you’ll find our core company values, along with insights and tips to help you best prepare for your upcoming interviews.

Respect for people

We treat each other, customers, and partners like we would expect to be treated. Empathy and appreciation for diversity of thought is paramount.

Respect for people forms the foundation of our company values. By operating with empathy, fostering inclusivity, and collaborating transparently, we create an environment where everyone feels valued, aligned, and empowered to drive shared success.

• Show how you build relationships. We’re looking for someone who has the social intelligence and maturity to build trust and foster relationships across a global organization. Think about the connections you’ve made and how you’ve cultivated them, along with the challenges you’ve faced and lessons you’ve learned along the way.
• Demonstrate teamwork. We win, and lose, as a team. Share examples of how you’ve driven cohesion in a team, found common ground with someone with a different mindset, or stepped up to support your team's growth. Your ability to listen and understand others' perspectives is key to being a good team player.
• Showcase your ability to foster a positive environment. Strong communication and conflict resolution skills help build trust. Be prepared to describe a situation where you worked through a conflict and how you approached a resolution.

Example questions:

• "Can you describe a time when you resolved a conflict within your team or with a customer? What approach did you take?"
• "Tell us about a time when you worked with someone whose background or perspective was different from yours. How did you ensure mutual understanding?"

Customers matter most

When our customers succeed, we succeed. We strive to know, understand, and appreciate our customers alongside delivering outcomes.

We have a mutual relationship with our customers. When our internal teams are solving interesting challenges and building scalable solutions, our customers receive a better platform experience.

• Show how you solve problems and earn trust. Be prepared to talk through business relationships and your commitments. Think about ways in which you’ve creatively approached a problem to tackle an existing pain point.
• Demonstrate a big-picture mindset. Your ability to tackle short-term problems with long-term solutions is critical to driving our business, and our relationships, forward. Understanding how your goals and work contribute to the big picture is key to showing how you drive value.
• Illustrate how you understand business needs. Providing specifics around how you gain insights and drive impactful work helps us understand how you might partner with our customers. Our customers are our business, so how you engage with your business partners shows how you prioritize their success.

Example questions:

• "Tell us about a time when you solved a complex customer problem. What was your approach, and what was the result?"
• “Can you share an example where you were unable to follow through on a commitment? How did you handle the situation?”

Hunger for learning

Learning requires humility, self-awareness, and a commitment to continuous improvement, so we can interactively explore, experiment, and iterate on all that we do.

At iManage we embrace a growth mindset that stems from one important question, “is there a better way?”. This perspective opens the door for us as fellow knowledge workers to innovate and discover new ways to approach old problems.

• Reflect on your own growth. Share examples of how you’ve explored new technology and how it impacted a project, a time when you challenged yourself on a project outside of your normal scope of work, or when you sought honest feedback from a business partner and how you adapted to it.
• Demonstrate your curiosity through thoughtful questions. The best way to highlight your aptitude for learning is by asking questions. Whether it be asking for clarity before jumping into a challenging technical problem, digging into the business needs for the role you’re interviewing for, or understanding the company culture and how you’ll fit into it.
• Show how you proactively share knowledge. As we scale and innovate, collaboration and efficiency are crucial. Highlight moments where you sought to simplify processes or improve teamwork through knowledge sharing.

Example questions:

• "Can you share a time when you sought out feedback and used it to enhance your skills or performance?"
• "Tell us about a time when you realized you didn’t have all the answers. How did you handle it, and what did you learn?"

Taking ownership

Every single person has a responsibility to lean in, exercise sound judgement, ask for help, communicate proactively, and meet their commitments.

We have a responsibility to find the right balance between exceptionalism and velocity. We take the time to make data-driven decisions and follow established processes, communicating and setting expectations accordingly, and avoiding any bias for action that does not support our long-term goals.

• Provide clear examples of how you prioritize and execute tasks. Be prepared to talk about a time when you managed competing priorities and were able to deliver results. Have examples of how you tackled challenges and steered the situation towards a positive outcome.
• Show how you make data-driven decisions. Using data to make informed decisions allows us to be more strategic and efficient in the way we approach our work. Help us understand your thought process as to how data drives your work.
• Highlight a time you needed help. Roadblocks and challenges are expected in any role. Being able to share examples of how you’ve identified potential roadblocks, your thought process of working through it, and knowing when to ask for help, allows us to understand your judgment and humility.

Example questions:

• "Can you share an example of how you prioritized your work to meet a critical deadline?"
• “Tell us about a time when you realized you didn’t have all the answers, and how did you go about moving forward?

Courage and commitment

Protecting and building our culture is the job of every single employee. We encourage people to speak up and hold each other accountable with mutual respect.

Our values and ideals are realized when employees have the courage and commitment to defend our company values and bring them to life in daily interactions. We all commit to creating an environment where it is safe to fail, admit mistakes, and challenge the majority.

• Share times you’ve challenged the status quo. Maybe you’ve identified an outdated workflow, introduced a fresh perspective to a team, or have worked in an environment that is resistant to change. These examples help us understand the value you can add to iManage.
• Describe moments you’ve stepped outside your comfort zone. Have you taken the lead on a new project, voiced an idea, discussed a new industry standard with your team? These are all key instances we want to dig further into to understand your way of embracing new challenges.
• Demonstrate how you calculate risks and make informed decisions. Effective decision-making involves balancing risk with opportunity. Show how you evaluate situations and make data-driven choices with clear and actionable examples.

Example questions:

• "Can you describe a situation where you took a risk? What was the result, and what did you learn?"
• "Can you share a time when you identified a mistake in your work and took steps to correct it? How did you handle it?"

Make it mean something

Ready to make your mark at iManage? Check out our careers page to see if there’s a role that’s just right for you.