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How did upgrading to iManage Work 10 and rolling out iManage Threat Manager help the sixth largest property and casualty insurer in the world create a digital workspace as seamless and transparent as the traditional office experience?

Huge datacenter and legacy platform raise concerns

Supporting a huge datacenter cost the Liberty Mutual IT team time and money and created concerns about delays if the legacy folder creation platform went down. They knew it was time for a new document management solution with a modern interface and more advanced features, but the company's legal team were comfortable using iManage.

iManage upgrade offers best-case scenario

After evaluating the market, the firm discovered that an upgrade to iManage Work 10 in the Cloud offered the best-case scenario: a digital workspace that empowered the corporate legal team to work smarter and collaborate more effectively AND a seamless experience from front-line staff through to senior management.

Just six weeks to greater productivity

According to Samit Patel, Liberty Mutual’s Engineering Manager, the initial implementation took just six weeks — and users love the new interface. Reports generated from iManage Threat Manager help the team identify areas where people might be helped to greater efficiency with some additional training.

Maggie McVeigh, Product Owner for Legal Knowledge Management at Liberty Mutual, said that the corporate legal team, who handle hundreds of emails a day, now have more time to spend collaborating productively.

“And we haven’t even tapped into everything it has to offer,” adds McVeigh. The company plans to progress their technology in alignment with changing business needs, including supporting its ambitions to expand internationally.

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About the author

Heidi Hanson