iManage respects your privacy.
Links to non-iManage websites
We may also provide social media features that enable you to share information with your social networks and to interact with iManage on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.
2. Collection of Personal Information
Personal information is any information that personally identifies you or from which you could be identified. This may include your name, address, telephone number, email address and profession or occupation.
iManage collects, exports, and uses personal information to manage your relationship with iManage and better serve you by personalizing your experience and interaction with iManage. Such collection is done with appropriate notice and consent.
iManage may collect your personal information through your access and use of website, web-based applications, or mobile applications, during conversations or correspondence with iManage representatives, or when you purchase products or services or complete an online application form.
iManage may collect personal information from you in connection with:
product or service orders, activations, and registrations;
profile creation and user verification for online services;
information requests or complaints;
marketing, newsletter or support subscriptions;
contest entries or survey participation;
or visits or browsing on iManage websites.
The types of personal information iManage may collect from you includes:
personal and business contact information, such as name, address, telephone number, and email address;
in some cases, your business contact data may be provided to iManage by a designated entity within your business or enterprise (such as a member of your IT department);
financial information, such as your credit/debit card number or other billing information;
other unique information such as user IDs and passwords, product functionality, product and service preferences, contact preferences, educational and employment background, and job interest data;
geo-location data such as your IP address or physical location when you request location based services;
details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; or
information you provide to us through our support center, customer surveys or visits by our representatives from time to time.
If you post, comment, indicate interest or complaint, or share personal information, including photographs, to any public forum on an iManage site, social network, blog, or other such forum, please be aware that any information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor iManage have control over. iManage is not responsible for the personal information you choose to provide in these forums.
In addition to the information you provide, iManage may also collect information during your visit to an iManage website, web-based application, or a website “powered by” another company on behalf of iManage, through our data collection tools, which include web beacons, cookies, and embedded web links. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with iManage websites or “powered by” websites) and product information. iManage may also use some of these data collection tools in connection with certain emails and communications sent from iManage and therefore may collect information using these tools when you open the email or click on a link contained in the email.
iManage also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, interests, and demographic/profile data. The information iManage collects from its public or commercial sources may be used along with the information iManage collects when you visit iManage’s sites. For example, iManage may compare the geographic information acquired from commercial sources with the IP address collected by data collection tools to derive your general geographic area.
Where necessary, iManage may also use information provided by you or your employer, together with information from publicly available and other online and offline sources, to conduct due diligence checks on business contacts as part of iManage’s anti-corruption program.
iManage may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our websites, products or services.
3. How iManage uses your information
iManage may use your information to:
manage our relationship with you;
assist you in completing a transaction or order;
prevent and detect security threats, fraud or other malicious activity;
communicate with you about iManage products, services or support and send marketing communications;
provide products, services and support to you;
improve and develop products, services and support including through quality control, research and data analysis activities;
update you on new services and benefits;
provide personalized promotional offers;
measure performance of marketing initiatives, ads, and websites “powered by” another company on iManage’s behalf;
allow you to participate in contests and surveys;
answer inquiries, provide information, support or advice about existing and new products or services;
personalize iManage websites;
provide you with access to protected areas of our website;
assess and improve the performance and operation of iManage websites;
to keep your contact details up to date and provide updated details to iManage service providers and suppliers where necessary; or
to process and respond to any complaint made by you.
We will give you the opportunity to choose your privacy preferences regarding the marketing communications we send.
Credit card information is used only for payment processing and fraud prevention. Salary information, government issued identification number and other sensitive personal information is not used for any other purpose and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
4. How iManage shares your information
iManage retains service providers and suppliers to manage or support its business operations, provide professional services, deliver complete products, services and customer solutions and to assist iManage with marketing and communication initiatives. These providers and suppliers may be located in the US or other overseas locations and include, for example, credit card processors, debt collectors, providers of customer support and live-help, marketing and communications, hosting and IT service providers, email service providers, automated data processors, shipping agents, management and support of iManage websites, order fulfillment and delivery. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of iManage and may not use it for any purpose other than to carry out the services they are performing for iManage.
iManage may also transfer your personal information to other iManage-owned business entities in the US and worldwide. By accessing iManage websites, registering for an account or service, or otherwise providing iManage with your personal information, you consent to this transfer of your personal information throughout the iManage network of entities.
Circumstances may arise where, whether for strategic or other business reasons, iManage decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is iManage’s practice to seek appropriate protection for information in these types of transactions.
5. Children’s privacy
iManage does not knowingly collect information from children as defined by local law, and does not target its websites or mobile applications to children under these ages. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us at firstname.lastname@example.org.
6. Your choices and selecting your privacy preferences
iManage gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive iManage general communications. We give you a choice regarding delivery of iManage general communications by postal mail, email, telephone, or mobile device.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
Select the email “opt out” or “unsubscribe” link, or follow the opt-out instructions included in each email subscription communication;
To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END”;
Return to the web page(s) where you originally registered your preferences and follow the opt-out instructions; or
Write to the iManage legal department (contact details below). Be sure to provide your name, relevant contact information, and specific relevant information about the iManage subscriptions that you no longer wish to receive.
iManage general communications
iManage general communications provide information about products, services, and/or support. This may include new product or services information, special offers, or invitations to participate in market research or compliance reviews.
You may opt out of receiving these general communications by using one of the following methods:
Select the email “opt out” or “unsubscribe” link, or follow the opt-out instructions included in each email communication;
To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END”; or
Write to the iManage legal department (contact details below). Be sure to provide your name, relevant contact information, and specific relevant information about your privacy preferences.
7. Access to and accuracy of your information
iManage strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. iManage provides individuals with reasonable access to personal information that they provided to iManage and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to iManage, you can return to the web page where you originally submitted your data and follow the instructions on that web page or contact the iManage legal department. iManage will respond to access requests within 30 days.
8. Keeping your information secure
iManage takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, iManage utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. iManage retains data only as required or permitted by local law and while it has a legitimate business purpose.
When collecting or transferring sensitive information such as credit card information we use a variety of additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption.
Credit card numbers are used only for processing payments and are not used for other purposes.
10. Contacting iManage & How To Make a Complaint
All locations other than Europe, Middle East and Africa:
540 West Madison, Suite 2400
Chicago, IL 60661
Europe, Middle East and Africa:
80 Coleman Street
London EC2R 5BJ
11. How iManage uses automatic data collection tools
The following sections provide additional information about commonly-used web technology tools.
A “cookie” is a small data file transferred by a website to your computer’s hard drive. iManage or its service providers send cookies when you surf our site or sites where our ads appear, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site, sites that are “powered by” another company on iManage’s behalf, or sites where our ads appear may give us access to information about your browsing behavior, which we may use to personalize your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.
Session cookies do not stay on your computer after you close your browser.
You can find information on popular browsers and how to adjust your cookie preferences in the help and support section of your browser.
From time to time, iManage will use Flash local shared objects (LSOs) to store Flash content information and preferences. LSOs perform similar functions to HTML browser cookies and deposit small files on your computer, which are commonly called Flash cookies. Flash cookies are different from browser cookies and cookie management tools provided by your browser may not remove Flash cookies.
Some iManage.com and third-party web pages, applications, and HTML-formatted email use web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email, as well as to measure performance on imanage.com, applications, and websites “powered by” another company on iManage’s behalf. A web beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed. Depending on the context, web beacons may also refer to content on a third-party server, and may be used by service providers to deliver relevant advertising to you.
You may be able to disable web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other automatic data collection tools in the email message due to specific email software capabilities.
If you choose to receive marketing emails or newsletters from iManage, iManage may automatically collect personal information about you. For example, through web beacons and personalized URLs embedded in these emails or newsletters, iManage can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages.
Embedded Web links
Emails from iManage often use links designed to lead you to a relevant area on the web, after redirection through iManage’s servers. The redirection system allows iManage to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.
In emails, such web links may also allow iManage to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want iManage to collect information about the links that you click, you can change your choice about how you receive communications from iManage (i.e. choose a text-based version of the message where available) or choose not to click links in an email that iManage sends.
iManage ads and offerings on third-party websites
iManage contracts with service providers to place ads on websites owned by third parties. In addition, some websites may be “powered by” a service provider to provide iManage offers on iManage’s behalf. These service providers may send cookies from and use web beacons on these third-party websites and on iManage.com. The cookies and web beacons may enable iManage to collect information about the pages you viewed and the links you clicked.
Most web browsers offer you the ability to inform websites and ad networks that you do not want your online activities tracked through a “Do Not Track” feature.