Legal teams can access and upload documents from iManage Work directly within ServiceNow’s Legal Service Delivery application. This eliminates manual steps, speeds up workflows like contract reviews or legal request handling, and ensures all documents are securely managed while staying connected to ServiceNow’s automation tools.
ServiceNow iManage integration
Frictionless integration for streamlined workflows
Integration between iManage Work and ServiceNow Legal Service Delivery empowers corporate legal teams by introducing powerful automation features that make it easy to work between both platforms. Both platforms work in tandem to optimize workflow efficiency, streamlining processes such as contract review, incident management, and collaboration across departments.
Collaborate
Effortlessly collaborate across teams and platforms by accessing ServiceNow documents seamlessly in iManage.
Automate
Accelerate task completion, reduce manual effort, and eliminate errors with cross-platform workflow automations.
Manage
Exchange documents and automate tasks between departments and platforms, ensuring responsible, efficient document management.
View the benefits of ServiceNow integration
Watch this on-demand webinar for an overview of how ServiceNow integration with iManage Work empowers users to do more with both platforms
Optimized collaboration
Authorized users can access documents stored in iManage Work directly from ServiceNow, making working across teams easier and more secure than ever.
Work smarter
ServiceNow integration reduces the need to switch platforms, enabling better document governance and ensuring legal and operational processes are streamlined, with files and records accessible in a unified environment.
Enhanced value
Combining the document and email management capabilities of iManage Work with the workflow automation options offered by ServiceNow introduces even greater value to both platforms by allowing documents to stay secure throughout legal service workflows.
FAQs
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How does this integration benefit legal teams?
Who can benefit from using this integration?
This integration is ideal for legal operations, IT teams, project managers, and any group that relies on document-intensive processes.
Is the integration secure for sensitive documents?
Yes. Documents remain stored in iManage Work where permissions are defined and maintained across ServiceNow. ServiceNow integration defers to the iManage security permissions, so critical data remains upheld while benefiting from streamlined workflows.
What types of workflows can be improved with this integration?
This integration enhances workflows such as contract management, compliance checks, incident reporting, and legal matter tracking. By combining document management capabilities of iManage Work with ServiceNow’s process automation, teams can handle complex projects and collaborative tasks more efficiently across departments.
How does the integration ensure data consistency?
The integration synchronizes documents and data between iManage Work and ServiceNow, minimizing duplication and discrepancies. This ensures that the latest versions of documents are always available in both systems, keeping your information accurate and up to date.
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