When company growth outpaced the capabilities of their on-premises document management solution, top rated law firm Cole, Scott & Kissane pulled out all the stops to give employees the best possible document management experience. CSK attorneys navigate through matters faster and work smarter than ever using iManage Work 10 in the Cloud.
The Business Challenge
Company growth outpaced the capabilities of their on-premises document management solution, and the firm wanted to give its attorneys the best possible experience navigating through folders to find relevant data for matters.
“Attorneys need fast access to relevant files from anywhere, but that shouldn’t come at the expense of the user experience,” explains Jason Thomas, CIO at Cole, Scott & Kissane. “It’s our job to take the complexity out of document management while keeping the data secure.”
Attorneys can only access data from firm-issued computers or via the mobile app, reducing the chance of files being saved on personal devices outside of the firm’s control. The simple, intuitive user interface gives attorneys the same, low-click experience on mobile devices and desktop, encouraging user adoption. And the enhanced search function helps them to find relevant files quickly and easily.
“With iManage we don’t have to worry about securing and maintaining multiple servers to protect 90 terabytes of business-critical data. iManage gives us the best functionality on the market and the flexibility to make it our own,” said Thomas.
CSK optimized the employee experience when they rolled out Work 10 in the Cloud, but by adding iManage Threat Manager and iManage Security Policy Manager the firm opted for highly advanced protection of their data. Attorneys can give clients seamless services in the office or on the road. And Thomas describes Security Policy Manager as “light-years ahead” of their previous solution.
“With iManage Security Policy Manager we can apply permissions per matter," says Thomas. "If someone doesn’t need to work on it, they don’t know it exists. It’s a really powerful tool.”
Future plans for CSK include integrating its case management system with iManage to create a powerful, single source of truth so staff can work even more efficiently. The team is also excited to integrate Microsoft Teams and implement iManage Share to simplify collaboration with clients.
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