Table of Contents
Thanks for using iManage
Where you are an iManage Customer, please note the governing agreement will be the Cloud Services Agreement. Where you are not an iManage Customer, these terms of service (“Terms”) cover your use and access to our services, client software and websites (“Services”).
If you reside in Europe, the Middle East or Africa, your agreement is with iManage EMEA Limited, a private limited company registered in England and Wales. If you are located in any other region, your agreement is with iManage LLC, a Delaware limited liability company. Our Privacy Notice explains how we collect and use your Personal Information while these Terms outline your responsibilities when using our Services. We process Personal Information to enable us to offer the Services. The term Personal Information used in these Terms is equivalent to the term as used in our Privacy Notice.
By using our Services, you agree to be bound by these Terms and agree you have read and understood our Privacy Notice.
Your Content & Your Permissions
When you use our Services, you may provide us with information such as your files, photos, documents, audio, digital works, and videos that you upload, store, create, generate, or share through the Services or inputs that you submit i to generate content (“Your Content”).
Our Services provide you with features like sharing, searching, document previews, optical character recognition (OCR), easy sorting and organization to help reduce busywork. To provide these and other features, the Services may store and scan Your Content. You give us permission to do those things, and this permission extends to our affiliates and trusted third parties we work with.
When you share Your Content with other people as part of our Services such as Share, Closing Folders and Collaboration Links Services, you understand that the recipient may be able to, on a worldwide basis, use, analyse, monitor, save, record, reproduce, broadcast, transmit, share and display Your Content for the purpose that you made Your Content available on the Services, without compensating you. If you do not want others to have that ability, do not use the Services to share Your Content. iManage cannot be held responsible for Your Content or the material others upload, store or share using the Services. iManage does not routinely have access to Your Content.
To the extent necessary to provide the Services to you and others, to protect you and the Services, and to improve iManage products and services, you grant to iManage a worldwide and royalty-free intellectual property license to use Your Content, for example, to make copies of, retain, transmit, reformat, display, and distribute via communication tools Your Content in order to provide the Services. iManage may use usage information derived from the use of the Services (this does not include Your Content) to benchmark, develop and improve our services in locations globally and in accordance with our Privacy Notice. Where required, we will provide separate notice and request your consent before accessing this information.
Where you use our Use iManage service you authenticate from iManage Work to our learning platform. Where you are not a Use iManage subscriber we work with your employer to create your account. Examinations available in the Use iManage suite are subject to iManage Certification Guidelines.
iManage reserves the right to review, edit, refuse to post or to remove your Content, (in whole or in part) in iManage’s sole discretion, where such Content breaches these Terms.
AI Services
Artificial Intelligence (AI) Services are services that are labelled or described by iManage as including, using, powered by or being an Artificial Intelligence system.
Where iManage uses AI Services, iManage will process and store your inputs and outputs solely for the purpose of providing the Services. You are solely responsible for responding to any third-party claims regarding your use of the AI Services in compliance with applicable laws (including, but not limited to, copyright infringement or other claims relating to content and/or input and output during your use of the AI Services).
Third-Party Integrations
The Service may allow you to access services, links, content integrations from independent third parties (people or companies that are not iManage), also known as “Third-Party Services”. When you are invited to use certain Services, we may help you find, make requests to, or interact with Third-Party Services and may allow or require you to share Your Content with such Third-Party Services; you understand that by using our Services you are directing them to make Third-Party Services available to you. The Third-Party Services may allow or require you to store Your Content with the publisher, provider or operator of the Third-Party Services. The Third-Party Services may present you with a privacy policy or require you to accept their terms before you can install or use the Third-Party Service. You agree to assume all risk and liability arising from the use of these Third-Party Services.
Your Responsibilities
You may use our Services only as permitted by applicable law, including export control laws and regulations. Use of the Services is prohibited in embargoed regions or by sanctioned individuals/entities.
You may only copy, upload, download, or share content that you have the right to do so. We are not responsible for the content you upload, download, post or share via the Services.
By using the Services, you agree to safeguard your credentials to the Services, and keep your account information current. Do not share your account credentials or give others access to your account.
By accessing or using the Services, you confirm that you are at least 18 years old. The Services are only intended for use by individuals 18 years of age or older. If you are under 18, you are not permitted to use the Services.
Acceptable Use
You agree not to misuse the Services or help anyone else to do so. We reserve the right to deny Services if you violate the Terms of Service. For example, you agree to not do any of the following in connection with the Services:
1. probe, scan, or test the vulnerability of any system or network, unless done with our consent;
2. breach or otherwise circumvent any security, authentication measures or other restrictions;
3. access, tamper with, or use non-public areas or parts of the Services, or shared areas of the Services you have not been invited to;
4. interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;
5. act in a way that could impeded, destroy, disrupt, disable, distort or otherwise harm the Services or anyone else’s use of them;
6. access, search, or create accounts for the Services by any means other than our publicly supported interfaces (for example, “scraping” or creating accounts in bulk);
7. send unsolicited communications, promotions or advertisements, or spam;
8. send altered, deceptive or false source-identifying information, including “spoofing” or “phishing;”
9. directly or indirectly, develop, improve, or offer a similar or competing product or service;
10. sell the Services unless specifically authorized to do so;
11. generate, publish or share materials that are illegal, unlawful, pornographic, inappropriate or indecent, or that contain extreme acts of violence or terrorist activity, including terror propaganda;
12. advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual orientation, disability, or impairment;
13. harass or abuse iManage personnel or representatives or agents performing services on behalf of iManage;
14. violate the law in any way, including storing, publishing or sharing material that is fraudulent, defamatory, or misleading;
15. violate the privacy or infringe the rights of others;
16. copy, upload, download, access or share content to which you do not have the appropriate rights; or
17. assist (or enable) others in breaking these rules.
In addition, you do not have permission to crawl, sell, sublicense, distribute, display, store, copy, modify or decompile or disassemble, reverse engineer, translate or transfer the materials on iManage websites.
To protect the integrity, security, and availability of the Services, iManage may monitor usage patterns, including API access and transaction logs, to detect unauthorized use or behaviour that violates these Terms of Service. iManage may use such monitoring solely for security, enforcement, diagnostic, or service improvement purposes, and in accordance with its confidentiality and data protection obligations.
Cookies
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes. Where required, we obtain your consent prior to placing or using optional cookies that are not (i) strictly necessary to provide the website and/or Services; or (ii) for the purpose of facilitating a communication. You can find out more about the cookies we use via the Cookie Settings page.
Software
Some of our Services allow you to download client software (“Software”) which may update automatically. So long as you comply with these Terms, we give you a limited, nonexclusive, nontransferable, revocable license to use the Software, solely to access the Services. Unless the following restrictions are prohibited by law, you agree not to reverse engineer or decompile the Services, attempt to do so, or assist anyone in doing so.
Beta Services
We sometimes release products and features that we are still testing and evaluating (“Beta Services”). Beta Services are labeled “alpha,” “beta,” “preview,” “early access,” or “evaluation” (or with words or phrases with similar meanings) and may not be as reliable as our other services. Beta Services are made available so that we can collect user feedback, and by using our Beta Services, you agree that we may contact you to collect such feedback.
Beta Services are confidential until official launch. If you use any Beta Services, you agree not to disclose any information about those Services to anyone else without our permission.
IMANAGE AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT BETA SERVICES. ALL BETA SERVICES ARE PROVIDED “AS IS.”
Our Stuff
The Services are protected by copyright, trademark, and other US and foreign intellectual property laws. These Terms do not grant you any right, title, or interest in the Services, others’ content in the Services, iManage trademarks, logos and other brand features. We welcome feedback but note that we may use comments or suggestions without any obligation to you.
Intellectual Property
We respect the intellectual property of others and ask that you do too. You represent and warrant that for the duration of these Terms, you have (and will have) all the rights necessary in Your Content to upload, store, or share on or through the Services, and that the collection, use, and retention of Your Content will not violate any law or rights of others.
We reserve the right to delete or disable content alleged to be infringing and terminate accounts of repeat infringers.
We will respond to notices of alleged copyright infringement if they comply with the law. Please send such notices to legal@imanage.com. The notification should meet the following requirements and include the following information:
1. have an electronic or physical signature of the copyrighted work owner (or authorized person);
2. include a description of the copyrighted work, including the URL where this infringing content is available or a copy of it;
3. include the contact details of the person submitting the notice: an email address, telephone and address;
4. a statement in “good faith belief” that the work is not authorized by the copyright owner; and
5. a statement by the person who sends the takedown notice that the information included in the notice (all the above information) is accurate and that the person sending the notice is either the copyright owner or authorized to act on the copyright owner’s behalf
Communications
By using the Services, you understand that we may send you communications regarding the Services in accordance with our Privacy Notice. We give you the opportunity to opt-out of receiving promotional communications by following the opt-out instructions provided in the communication.
Termination
You are free to stop using our Services at any time. We reserve the right to suspend or terminate your access to the Services with notice to you if:
1. you are in breach of these Terms, or
2. your use of the Services would cause a real risk of harm or loss to us or other users.
We will provide you with reasonable advance notice via the email address associated with your account to remedy the activity that prompted us to contact you and give you the opportunity to export Your Content from our Services. If after such notice you fail to take the steps we ask of you, we will terminate or suspend your access to the Services.
We will not provide notice before termination where:
1. you are in material breach of these Terms,
2. doing so would cause us legal liability or compromise our ability to provide the Services to our other users, or
3. we are prohibited from doing so by law.
Discontinuation of Services
We may decide to discontinue the Services in response to unforeseen circumstances beyond iManage’s control or to comply with a legal requirement. If we do so, we will give you reasonable prior notice so that you can export Your Content from our systems.
Services “AS IS”
We strive to provide great Services, but there are certain things that we cannot guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, IMANAGE AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED “AS IS.” WE ALSO DISCLAIM ANY WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow the disclaimers in this paragraph, so they may not apply to you.
Limitation of Liability
We do not exclude or limit our liability to you where it would be illegal to do so – this includes any liability for iManage’s or its affiliates’ fraud or fraudulent misrepresentation in providing the Services. In countries where the following types of exclusions are not allowed, we are responsible to you only for losses and damages that are a reasonably foreseeable result of our failure to use reasonable care and skill, or our breach of our contract with you. This paragraph does not affect consumer rights that cannot be waived or limited by any contract or agreement.
In countries where exclusions or limitations of liability are allowed, iManage, its affiliates, suppliers, or distributors will not be liable for:
1. Any indirect, special, incidental, punitive, exemplary, or consequential damages, or
2. Any loss of use, data, business, or profits, regardless of legal theory.
These exclusions or limitations will apply regardless of whether iManage or any of its affiliates has been warned of the possibility of such damages.
If you use the Services for any commercial, business, or re-sale purpose, iManage, its affiliates, suppliers or distributors will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. iManage and its affiliates are not responsible for the conduct, whether online or offline, of any user of the Services.
Other than for the types of liability we cannot limit by law (as described in this section), we limit our liability to you, under these Terms, to $1,000 USD.
Resolving Disputes
We want to address your concerns related to these Terms or the Services without needing a formal legal case. Before filing a claim against iManage, you agree to try to resolve the dispute informally by contacting legal@imanage.com. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 15 days of your submission, you or iManage may initiate formal proceedings.
Judicial Forum for Disputes. You and iManage agree that any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the federal or state courts of Cook County, Illinois, subject to the mandatory arbitration provisions below. Both you and iManage consent to venue and personal jurisdiction in such courts. If you reside in a country (for example, a member state of the European Union) with laws that give consumers the right to bring disputes in their local courts, this paragraph does not affect those requirements.
IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
We Both Agree to Arbitrate. You and iManage agree to resolve any claims relating to these Terms or the Services through final and binding arbitration by a single arbitrator, except as set forth under Exceptions to Agreement to Arbitrate below. This includes disputes arising out of or relating to interpretation or application of this “Mandatory Arbitration Provisions” section, including its enforceability, revocability, or validity.
Opt-out of Agreement to Arbitrate. You can decline this agreement to arbitrate by providing notice to legal@imanage.com within 30 days of first using the Services.
Arbitration Procedures. The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The arbitration will be held in the United States county where you live or work, Chicago, IL, or any other location we agree to.
Arbitration Fees and Incentives. The AAA rules will govern payment of all arbitration fees. iManage will pay all arbitration fees for individual arbitration for claims less than $75,000. If you receive an arbitration award that is more favorable than any offer we make to resolve the claim, we will pay you $1,000 USD in addition to the award. iManage will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
Exceptions to Agreement to Arbitrate. Either you or iManage may assert claims, if they qualify, in small claims court in Cook County, Illinois or any United States county where you reside. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts in Cook County, Illinois to resolve your claim.
NO CLASS ACTIONS. You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed. If this specific paragraph is held unenforceable, then the entirety of this “Mandatory Arbitration Provisions” section will be deemed void.
Controlling Law
These Terms will be governed by the laws of the State of Illinois except for its conflicts of laws principles. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the Your country. This paragraph does not override those laws.
Entire Agreement
These Terms constitute the entire agreement between you and iManage with respect to the use of the Services, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the Services. These Terms create no third-party beneficiary rights.
Waiver, Severability & Assignment
iManage’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of these Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. iManage may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.
Modifications
We may revise these Terms from time to time to better reflect:
1. changes to the law,
2. new regulatory requirements, or
3. improvements or enhancements made to our Services.
If an update affects your use of the Services or your legal rights as a user of our Services, we will notify you prior to the update’s effective date by sending an email to the email address associated with your account or via an in-product notification. These updated terms will be effective as of the date set forth in the notice. By continuing to use or access the Services after the updates come into effect, you agree to be bound by the revised Terms. These Terms were last updated on 16/07/2025.