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iManage Announces Dean Leung as Company’s First Chief Customer Success Officer
Introduction of new role part of iManage’s ongoing commitment to customer success
CHICAGO – May 11, 2016 – iManage, a leading provider of work product management solutions, today announced that Dean Leung, former Holland & Knight Chief Information Officer, has joined the company as its Chief Customer Success Officer. In this newly created role, Leung’s primary focus will be driving initiatives that further improve the iManage customer experience across customer onboarding, technical support, education and professional services.
“Adding the former CIO of an AmLaw 100 ranked, multinational law firm is huge for the continued success of iManage,” said iManage CEO, Neil Araujo. “The fact that he’s also been an iManage customer for years will really help shape customer strategy and make sure we’re continuing to innovate in ways that will enhance the customer experience. We know he’s lived it, and we know he’ll push us to do more.”
Leung brings more than 20 years of experience in information technology and aligning IT ecosystems with strategic business objectives. Prior to his most recent role with Holland & Knight, he held both director and managerial positions in IT departments at firms DLA Piper (Canada) and McCarthy Tétrault. In addition, Leung currently serves as an Educational Advisory Board Member at ALM Legaltech and a Knowledge Advisor for the International Legal Technology Association (ILTA), where he provides visionary ideas to support educational programming.
“It’s exciting to join iManage’s leadership team after having been a customer and user of its technology for so many years,” said Leung. “Adoption is critical to ensure our customers can benefit from our innovations and I am confident in the impact we can make.”
iManage is the leading provider of work product management solutions for legal, accounting and financial services firms and the corporate departments they serve worldwide. Every day iManage helps professionals streamline the creation, sharing, governance and security of their work product. Nearly 3,000 organizations around the world—including more than 1,800 law firms—rely on iManage to help them deliver great client work. Headquartered in Chicago, iManage is a management-owned company.
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