HelpdeskAssistant provides the ability to selectively grant help desk staff the ability to perform typical help desk functions without requiring full administrator access to iManage Work.

Unique differentiators/features

Allows Helpdesk staff to provide WorkSite support without full Administrator access; Remote Check-in, Unlock and Refile functionality; Find and add Workspaces to users’ shortcuts lists; Refile selected WorkSpaces quickly; Modify security and profile information independently; Verbose audit trail that logs all actions performed through HelpdeskAssistant.

Licensing model:

Per User In Tiers

Target Market:

All Firms With IManage Work, Power Users, Administrative Staff

iManage Solution:


Product URL:

Partner information

RBRO Solutions Inc.

RBRO Solutions Inc.

A premiere iManage partner for over 15 years and trusted globally by over 400,000 business users, RBRO Solutions is dedicated to helping organizations get the greatest value from their business content and work processes by extending the power of their iManage Work solution. With over 700 iManage engagements, RBRO applies best practices and know-how to simplify iManage implementations, upgrades and migrations. RBRO can transform how organizations get work done with adoptable and scalable improvements in business efficiency and agility—that integrate seamlessly across corporate systems—adding value to the iManage Work solution, enabling you to decrease your overall cost of ownership by simplifying tasks and empowering users.