iManage Covid-19 Customer Care

During this time of elevated concern surrounding COVID-19, our fundamental priority remains the continued health and wellbeing of our employees, families, customers, partners, and communities.

We have pulled together a range of resources to help you and your organizations stay safe and protected whilst adapting to keep your business and professionals productive.

Explore the resources below, and if you need help enabling remote working for your organization, please contact us.

Hear from iManage Leadership

Hear directly from our CEO Neil Araujo as he shares his thoughts and assurances.

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Customer Support & Training

Are you part of the active community at help.imanage.com?

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Enabling your iManage Professionals

Are your users struggling to adapt to remote working? Are you having to manage multiple requests for training and support?

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Cloud Services

We recognize that iManage Cloud services are critical to your business. We want to assure you that we are fully staffed and well positioned to continue delivering the services required to support your business operations and your users.

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iMCommunity

As we adjust to the impact of COVID-19 we are continuing to look at ways we can engage with our amazing community.

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FAQ

Do you have questions you want to be answered? Check out our Frequently Asked Questions (FAQ’s) gathered from listening and responding to our community.

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Training

Take advantage of our online training & resources.

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Blog

We have invited key members of the iManage team to share their thoughts and experiences on key topics from Remote working best practices through to How to establish a virtual helpcenter.

Read more here

Hear from iManage Leadership

Hear directly from our CEO Neil Araujo, Head of Customer Support, Chris Rubert and Chief Customer Success Officer, Dean Leung as they share their thoughts and assurances. Watch Now

iManage response to COVID -19. Read Now

Customer Support & Training

iManage Help Center now offers the Enabling Remote Work and User Support with iManage community — a safe space where you can find insightful advice and share recommendations regarding setting up and supporting remote iManage users in response to the COVID-19 pandemic. Join this community that includes your peers, iManage partners, and iManage staff.

Are you part of the active community in iManage Help Center? Help Center is a free service for iManage customers, and along with the community it’s full of valuable resources including announcements, product documentation and specialty guides, and iManage Cloud news, Cloud Service Update details, and data center notifications — so if you haven’t already, Join Here.

Enabling your iManage Professionals

Are your users struggling to adapt to remote working? Are you having to manage multiple requests for training and support?

Enable your remote users quickly and get them working securely, productively, and collaboratively —  use the following tutorial playlists available on the iManage YouTube channel:

Cloud Services

We recognize that our iManage Cloud services are critical to your business. We want to assure you that we are fully staffed and well positioned to continue delivering the services you need to support your business operations and your users. You may be using your cloud service in a different way such as working remotely.

Check out our Coronavirus (COVID-19) Frequently Asked Questions (FAQ’s) to learn more about what we are doing to serve you as you adjust to this new way of working.

If you are in the process of on-boarding to the iManage Cloud, you may have concerns about how this will impact your timeline. We address these concerns in our Coronavirus (COVID-19) Frequently Asked Questions (FAQ’s).

It is important during this time that we all do our best to stay connected. Our cloud communities on our Help Center are a great way to stay connected with iManage technical resources and to other cloud customers to learn how to get the most out of your cloud service.

Choose the Cloud community that is right for you!

  1. Cloud Community for Customers click here
  2. Cloud Partner Community click here

We will continue to maintain and update your cloud services while being mindful to minimize the impact to your business operations during these unusual times. You can stay in touch with maintenance and update activity here:

  1. Data Center Alerts click here
  2. Cloud Service Updates click here

Our iManage Cloud Support team is available to assist you with your cloud service if you encounter any challenges as you adjust your business processes. See Getting Started with iManage Cloud Support to learn how to get the assistance you need.

iMCommunity

As we adjust to the impact of COVID-19 we are continuing to look at ways we can engage with our amazing community.

We are delighted to launch iMCommunity – our informal network of virtual communities. Our first set of meetings kick off in April and we will be posting information shortly. Watch this space.

 

ConnectLive is now Virtual! We are delighted to announce that the event will now take place virtually on the 23rd & 24th June 2020, we will be announcing more information soon.

Visit the ConnectLive Virtual website here.

Training

Explore our wide range of self-paced and instructor led virtual training courses designed to help you manage and prepare your end users, administrators and organization as a whole for a better future. All training information can be found on registration.imanage.com  alternatively email training@imanage.com with specific queries.

FAQ

Do you have questions you want to be answered? Check out our Frequently Asked Questions (FAQ’s) gathered from listening and responding to our community. Read More